{"id":1224,"date":"2022-08-17T10:21:54","date_gmt":"2022-08-17T03:21:54","guid":{"rendered":"https:\/\/shop.dotv.vn\/?page_id=1224"},"modified":"2022-09-19T20:13:55","modified_gmt":"2022-09-19T13:13:55","slug":"chinh-sach-bao-hanh-doi-tra","status":"publish","type":"page","link":"https:\/\/shop.dotv.vn\/chinh-sach\/chinh-sach-bao-hanh-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"\t<div id=\"text-1966382688\" class=\"text\">\n\t\t\n<h1 style=\"text-align: center;\"><span style=\"font-size: 120%; color: #f26f33;\"><strong>CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH \u0110\u1ed4I TR\u1ea2<\/strong><\/span><\/h1>\n<p><strong><span style=\"color: #005f69;\">1. Quy \u0111\u1ecbnh \u0111\u1ed5i h\u00e0ng:<\/span> <\/strong>Qu\u00fd kh\u00e1ch \u0111\u01b0\u1ee3c \u0111\u1ed5i s\u1ea3n ph\u1ea9m m\u1edbi c\u00f9ng lo\u1ea1i n\u1ebfu s\u1ea3n ph\u1ea9m g\u1eb7p s\u1ef1 c\u1ed1 do l\u1ed7i k\u1ef9 thu\u1eadt c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t v\u00e0 kh\u00f4ng th\u1ec3 kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c ho\u1eb7c \u0111\u1eb7t l\u1ed9n k\u00edch th\u01b0\u1edbc, m\u00e0u s\u1eafc. S\u1ea3n ph\u1ea9m ch\u1ec9 \u0111\u01b0\u1ee3c \u0111\u1ed5i sau khi tu\u00e2n th\u1ee7 theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y:<\/p>\n<p><strong><em><span style=\"color: #005f69;\">\u00a0 1.1. Ch\u00ednh s\u00e1ch \u00e1p d\u1ee5ng<\/span> <\/em><\/strong><\/p>\n<ul>\n<li>\u00c1p d\u1ee5ng 01 l\u1ea7n \u0111\u1ed5i\/01 \u0111\u01a1n h\u00e0ng, ch\u1ec9 \u0111\u01b0\u1ee3c \u0111\u1ed5i m\u1ed9t l\u1ea7n duy nh\u1ea5t, kh\u00f4ng \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m kh\u00e1c.<\/li>\n<li>S\u1ea3n ph\u1ea9m mu\u1ed1n \u0111\u1ed5i l\u00e0 c\u00f9ng s\u1ea3n ph\u1ea9m, b\u1ecb sai m\u00e0u s\u1eafc, k\u00edch th\u01b0\u1edbc so v\u1edbi th\u00f4ng tin \u0111\u1eb7t h\u00e0ng.<\/li>\n<li>\u01afu ti\u00ean th\u1ef1c hi\u1ec7n ch\u00ednh s\u00e1ch \u0111\u1ed3ng ki\u1ec3m tra v\u1edbi ng\u01b0\u1eddi giao h\u00e0ng.<\/li>\n<\/ul>\n<p><strong><em><span style=\"color: #005f69;\">\u00a0 1.2. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i h\u00e0ng<\/span> <\/em><\/strong><\/p>\n<ul>\n<li>H\u00e0ng h\u00f3a \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh ngu\u1ed3n g\u1ed1c mua t\u1ea1i <a href=\"https:\/\/shop.dotv.vn\/\">https:\/\/shop.dotv.vn\/<\/a><\/li>\n<li>H\u00e0ng h\u00f3a th\u1ef1c hi\u1ec7n ch\u00ednh s\u00e1ch \u0111\u1ed3ng ki\u1ec3m v\u1edbi ng\u01b0\u1eddi giao h\u00e0ng v\u00e0 ki\u1ec3m tra h\u00e0ng b\u1ecb l\u1ed7i ngay khi nh\u1eadn h\u00e0ng. Ho\u1eb7c tr\u01b0\u1eddng h\u1ee3p nh\u1eadn h\u00e0ng sau t\u1ed1i \u0111a 03 ng\u00e0y v\u00e0 c\u00f3 video quay minh ch\u1ee9ng khui h\u00e0ng v\u00e0 h\u00e0ng b\u1ecb l\u1ed7i sau khi khui.<\/li>\n<li>H\u00e0ng h\u00f3a nh\u1eadn l\u1ea1i kh\u00f4ng b\u1ecb l\u1ed7i h\u00ecnh th\u1ee9c (tr\u1ea7y, x\u01b0\u1edbc, m\u00f3p m\u00e9o, v\u1ee1\u2026) ho\u1eb7c b\u1ecb h\u01b0 h\u1ea1i trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n, kh\u00f4ng s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c ngay khi \u0111\u01b0\u1ee3c giao.<\/li>\n<li>S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang theo \u0111\u01a1n \u0111\u1eb7t h\u00e0ng (m\u00e0u, size,&#8230;)<\/li>\n<li>H\u00e0ng h\u00f3a nh\u1eadn l\u1ea1i ph\u1ea3i c\u00f2n \u0111\u1ea7y \u0111\u1ee7 linh ph\u1ee5 ki\u1ec7n k\u00e8m theo, t\u1eb7ng ph\u1ea9m (n\u1ebfu c\u00f3), c\u00e1c ch\u1ee9ng t\u1eeb k\u00e8m theo nh\u01b0 (Ch\u1ee9ng t\u1eeb mua h\u00e0ng, h\u00f3a \u0111\u01a1n VAT,&#8230;)<\/li>\n<\/ul>\n<p><span style=\"color: #005f69;\"><strong>2. Quy \u0111\u1ecbnh tr\u1ea3 h\u00e0ng: <\/strong><\/span><span style=\"color: #333333;\">Qu\u00fd kh\u00e1ch \u0111\u01b0\u1ee3c tr\u1ea3 s\u1ea3n ph\u1ea9m n\u1ebfu s\u1ea3n ph\u1ea9m g\u1eb7p s\u1ef1 c\u1ed1 do l\u1ed7i k\u1ef9 thu\u1eadt c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t v\u00e0 kh\u00f4ng th\u1ec3 kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c. S\u1ea3n ph\u1ea9m ch\u1ec9 \u0111\u01b0\u1ee3c \u0111\u1ed5i sau khi tu\u00e2n th\u1ee7 theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y<\/span><\/p>\n<p><strong><em><span style=\"color: #005f69;\">\u00a0 2.1. Ch\u00ednh s\u00e1ch \u00e1p d\u1ee5ng<\/span> <\/em><\/strong><\/p>\n<ul>\n<li>Ch\u1ec9 \u0111\u01b0\u1ee3c tr\u1ea3 h\u00e0ng n\u1ebfu b\u1ecb l\u1ed7i k\u1ef9 thu\u1eadt c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\n<li>Kh\u00e1ch h\u00e0ng tr\u1ea3 s\u1ea3n ph\u1ea9m trong v\u00f2ng 3 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng v\u00e0 c\u00f3 video quay minh ch\u1ee9ng khui h\u00e0ng v\u00e0 h\u00e0ng b\u1ecb l\u1ed7i sau khi khui.<\/li>\n<li>Th\u1ef1c hi\u1ec7n ch\u00ednh s\u00e1ch \u0111\u1ed3ng ki\u1ec3m tra v\u1edbi ng\u01b0\u1eddi giao h\u00e0ng v\u00e0 kh\u00f4ng c\u00f3 nhu c\u1ea7u nh\u1eadn h\u00e0ng. Qu\u00fd kh\u00e1ch ph\u1ea3i thanh to\u00e1n ph\u00ed ship li\u00ean quan.<\/li>\n<\/ul>\n<p><strong><em><span style=\"color: #005f69;\">\u00a0 2.2. \u0110i\u1ec1u ki\u1ec7n tr\u1ea3 h\u00e0ng<\/span> <\/em><\/strong><\/p>\n<ul>\n<li>C\u00e1c tr\u01b0\u1eddng h\u1ee3p l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t khi nh\u1eadn h\u00e0ng g\u1ed3m: phai m\u00e0u, l\u1ed7i ch\u1ea5t li\u1ec7u,\u2026<\/li>\n<li>H\u00e0ng h\u00f3a th\u1ef1c hi\u1ec7n ch\u00ednh s\u00e1ch \u0111\u1ed3ng ki\u1ec3m v\u1edbi ng\u01b0\u1eddi giao h\u00e0ng v\u00e0 kh\u00f4ng mu\u1ed1n nh\u1eadn h\u00e0ng sau khi ki\u1ec3m tra. Ho\u1eb7c tr\u01b0\u1eddng h\u1ee3p nh\u1eadn h\u00e0ng sau t\u1ed1i \u0111a 03 ng\u00e0y v\u00e0 c\u00f3 video quay minh ch\u1ee9ng khui h\u00e0ng v\u00e0 h\u00e0ng b\u1ecb l\u1ed7i sau khi khui.<\/li>\n<li>M\u1ecdi chi ph\u00ed li\u00ean quan \u0111\u1ebfn giao h\u00e0ng do kh\u00e1ch h\u00e0ng ch\u1ecbu.<\/li>\n<li>Kh\u00e1ch h\u00e0ng \u0111\u00e3 thanh to\u00e1n nh\u01b0ng kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng ho\u1eb7c trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p c\u00f3 l\u1ed7i ph\u00e1t sinh t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t v\u00e0 kh\u00f4ng c\u00f3 nhu c\u1ea7u \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m kh\u00e1c.<\/li>\n<\/ul>\n<p><strong><em><span style=\"color: #005f69;\">\u00a0 2.3. Ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n<\/span> <\/em><\/strong><\/p>\n<ul>\n<li>\u0110\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p thanh to\u00e1n tr\u01b0\u1edbc, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n khi h\u00e0ng nh\u1eadn b\u1ecb l\u1ed7i do s\u1ea3n xu\u1ea5t v\u00e0 kh\u00e1ch h\u00e0ng tr\u1ea3 h\u00e0ng kh\u00f4ng c\u00f3 nhu c\u1ea7u \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m kh\u00e1c nh\u01b0ng v\u1eabn t\u00ednh ph\u00ed ship li\u00ean quan.<\/li>\n<li>Th\u1eddi gian ho\u00e0n ti\u1ec1n: t\u1eeb 07 \u0111\u1ebfn 15 ng\u00e0y k\u1ec3 t\u1eeb khi shop Dubai Palace nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng tr\u1ea3 t\u1eeb kh\u00e1ch h\u00e0ng. Ti\u1ec1n \u0111\u01b0\u1ee3c ho\u00e0n v\u00e0o t\u00e0i kho\u1ea3n c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng cung c\u1ea5p.<\/li>\n<\/ul>\n<p><span style=\"color: #005f69;\"><strong>3. Ph\u01b0\u01a1ng th\u1ee9c \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m<\/strong><\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/shop.dotv.vn\/thong-tin-lien-he\/\">Li\u00ean h\u1ec7 hotline c\u1ee7a c\u00e1c \u0111\u01a1n v\u1ecb ph\u1ee5 tr\u00e1ch<\/a> \u0111\u1ec3 \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n h\u01b0\u1edbng d\u1eabn.<\/li>\n<li>T\u1eadp h\u1ee3p v\u00e0 cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 minh ch\u1ee9ng.<\/li>\n<li>Dubai Palace <span style=\"color: #000000;\">Community <\/span>Shop s\u1ebd ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd trong v\u00f2ng 3 \u0111\u1ebfn 15 ng\u00e0y.<\/li>\n<\/ul>\n\t\t\n<style>\n#text-1966382688 {\n  color: rgb(0,0,0);\n}\n#text-1966382688 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":1580,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1224","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.dotv.vn\/wp-json\/wp\/v2\/pages\/1224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.dotv.vn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.dotv.vn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.dotv.vn\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.dotv.vn\/wp-json\/wp\/v2\/comments?post=1224"}],"version-history":[{"count":1,"href":"https:\/\/shop.dotv.vn\/wp-json\/wp\/v2\/pages\/1224\/revisions"}],"predecessor-version":[{"id":2296,"href":"https:\/\/shop.dotv.vn\/wp-json\/wp\/v2\/pages\/1224\/revisions\/2296"}],"up":[{"embeddable":true,"href":"https:\/\/shop.dotv.vn\/wp-json\/wp\/v2\/pages\/1580"}],"wp:attachment":[{"href":"https:\/\/shop.dotv.vn\/wp-json\/wp\/v2\/media?parent=1224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}